Please read these terms carefully before using ntc11 services. By creating an account, you agree to be bound by these terms.
Last Updated: January 1, 2026
These Terms & Conditions govern your use of the ntc11 platform and services.
In these Terms & Conditions, the following definitions apply:
You must be at least 21 years of age to register for an Account and use ntc11 services. We strictly enforce age verification measures and require government-issued identification during the Know Your Customer (KYC) verification process. By registering, you confirm that you meet this minimum age requirement and that all information provided is accurate and truthful.
The Platform is intended for use by residents of Indonesia. You represent and warrant that you are physically located in Indonesia when accessing and using our Services. We reserve the right to verify your location through IP address tracking, payment method verification, and other technical means. Access from restricted jurisdictions may result in immediate Account suspension.
To create an Account, you must:
Important: Each individual is permitted to register and maintain only ONE Account with ntc11. Multiple accounts, duplicate registrations, or accounts created using false information will be closed, and any associated Funds and Bonuses will be forfeited. This policy prevents fraud, bonus abuse, and ensures fair play for all Users.
The following persons are prohibited from registering or using ntc11 services:
You are solely responsible for maintaining the confidentiality and security of your Account credentials (username and password). You must not share your login information with any third party. All activity conducted through your Account is your responsibility, regardless of whether you authorized such activity. You agree to notify us immediately at [email protected] if you suspect unauthorized access to your Account or any security breach.
You must ensure that all information provided during registration and maintained in your Account profile remains accurate, complete, and up-to-date. You are obligated to inform us promptly of any changes to your personal details, contact information, or payment methods. Failure to maintain accurate information may result in delays in withdrawals, failed transactions, or Account suspension pending re-verification.
You agree not to engage in any of the following prohibited activities:
Violation of these prohibitions will result in immediate Account suspension, forfeiture of Funds and Bonuses, and potential legal action.
ntc11 accepts deposits through the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed in Indonesian Rupiah (IDR) with no currency conversion fees. The minimum deposit amount is Rp 50,000. Deposits are typically credited to your Account instantly upon confirmation from your bank or e-wallet provider.
You warrant that all Funds deposited into your Account originate from legitimate sources and belong to you. We reserve the right to conduct additional verification checks on large or suspicious deposits and may request documentation proving the source of Funds.
You may request withdrawals of your available Account balance (excluding any Bonus funds subject to active wagering requirements) at any time. Withdrawal requests are typically processed within 15-30 minutes during business hours (09:00-21:00 WIB), Monday through Sunday. Bank transfers typically arrive in your account within 1-4 hours depending on your bank's processing times, while e-wallet withdrawals are usually instant once approved.
The minimum withdrawal amount is Rp 100,000. Standard Users may withdraw up to Rp 20,000,000 per day, while VIP-tier members enjoy higher limits ranging from Rp 30,000,000 to Rp 50,000,000 daily depending on their VIP level.
To withdraw Funds from your Account, you must have:
Withdrawals must be made to a bank account or e-wallet registered in your own name. Third-party withdrawals are strictly prohibited for anti-money laundering compliance. We reserve the right to request additional documentation or conduct video verification calls for large withdrawals exceeding Rp 10,000,000.
ntc11 does not charge any fees for deposits or withdrawals. However, your bank or payment provider may apply their own interbank transfer fees, typically Rp 6,500 per transaction. Any such fees are borne by the User and deducted by the financial institution, not by ntc11.
All Bonuses offered by ntc11 are subject to specific terms and conditions including wagering requirements, time limits, game restrictions, and maximum bet limits. By claiming a Bonus, you accept and agree to comply with all applicable terms. Failure to meet Bonus requirements will result in forfeiture of the Bonus and any winnings derived from it.
Most Bonuses carry wagering requirements, meaning you must wager the Bonus amount (and sometimes the deposit amount) a specified number of times before you can withdraw associated winnings. Typical wagering requirements range from 5× to 40× depending on the Bonus type. For example, a welcome bonus with 30× wagering on a Rp 1,000,000 bonus requires Rp 30,000,000 in total wagers before withdrawal.
Game contributions toward wagering vary: slots typically contribute 100%, live casino games contribute 10%, sports bets contribute based on odds (minimum odds 1.80 usually required for full contribution), and some games may be entirely excluded.
While a Bonus is active and wagering requirements are pending, a maximum bet limit of Rp 50,000 per round, spin, or bet applies. Exceeding this limit constitutes Bonus abuse and will result in forfeiture of the Bonus and associated winnings.
The following activities constitute Bonus abuse and are strictly prohibited:
We employ sophisticated fraud detection systems and reserve the right to void Bonuses, confiscate winnings, and terminate Accounts engaged in Bonus abuse.
All games on the ntc11 Platform use certified Random Number Generators (RNG) or live dealer mechanisms audited by independent testing agencies including eCOGRA and iTech Labs. We guarantee fair play and transparent outcomes. Return to Player (RTP) percentages are published within each game's information panel and reflect the theoretical payout over millions of game rounds.
Sports betting markets on ntc11 cover football, basketball, tennis, badminton, and other sports including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and Champions League. Bet settlement follows the official result declared by the governing body. Bets are void if a match is abandoned before completion (except where settlement is already determined). Mix parlay bets (accumulators) require all selections to win; one loss voids the entire bet.
We reserve the right to void bets if we detect irregular betting patterns, match-fixing, insider knowledge, or clear pricing errors (palpable errors). Odds displayed at the time you place your bet are binding, but we may adjust maximum stakes or suspend markets without notice.
When playing live dealer games, you must treat dealers and other players with respect. Abusive language, offensive behavior, collusion attempts, or disruptive conduct in live chat will result in chat restrictions, game bans, or Account suspension. Dealers have the authority to refuse bets or remove players from tables for rule violations.
If your internet connection drops during a game round, the game will typically continue according to pre-placed bets or automated settings. Slot spins complete automatically, sports bets stand as placed, and live dealer hands follow table rules. Results and payouts are credited to your Account once connectivity is restored. We are not responsible for connection issues caused by your internet service provider, device malfunction, or third-party infrastructure.
While ntc11 strives to provide uninterrupted service 24/7, we cannot guarantee that the Platform will be available at all times. We reserve the right to suspend or modify services temporarily for maintenance, upgrades, security reasons, or due to circumstances beyond our control (force majeure events including natural disasters, infrastructure failures, or government-mandated restrictions).
In the event of software malfunctions, game errors, incorrect odds display, or payout calculation errors, we reserve the right to void affected bets, correct Account balances, and withhold erroneous payouts. If a game malfunction occurs, all affected bets are void and Funds are returned to your Account.
To the maximum extent permitted by law, ntc11 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, data, reputation, or opportunity. Our total liability to you for any claim related to these Terms shall not exceed the amount of Funds in your Account or the total deposits made in the preceding 30 days, whichever is lower.
The Platform may contain links to third-party game providers, payment processors, or informational websites. We are not responsible for the content, accuracy, privacy practices, or services of these third parties. Use of third-party services is at your own risk.
We reserve the right to suspend or restrict your Account immediately and without prior notice if:
During suspension, you will not be able to place bets, make deposits, or request withdrawals. We will investigate the circumstances and notify you of our findings. If the investigation reveals Terms violations, your Account may be permanently terminated and Funds forfeited.
You may close your Account at any time by contacting customer support at [email protected]. Before closure, you must withdraw all available Funds. Any active Bonuses and associated wagering progress will be forfeited upon Account closure. Self-excluded Accounts cannot be reopened for the duration of the exclusion period.
Accounts with no login activity for 12 consecutive months are classified as inactive. After 18 months of inactivity, we may charge a monthly maintenance fee of Rp 50,000, deducted from the remaining Account balance. We will notify you by email before applying such fees. To reactivate a dormant Account, contact customer support.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction under which ntc11 operates pursuant to its international gaming license. By using our Services, you consent to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes.
If you have a complaint or dispute regarding any aspect of our Services, you must first contact our customer support team at [email protected] with full details of your concern. We will investigate and respond within 7 business days. If the matter is not resolved to your satisfaction through customer support, you may escalate the complaint to our management team. We are committed to fair and transparent dispute resolution.
For unresolved disputes, you may refer the matter to our appointed Alternative Dispute Resolution (ADR) service or the regulatory authority that issued our gaming license. Arbitration decisions are binding on both parties. You agree to attempt good-faith resolution through our internal process before pursuing external legal action.
If you have questions about these Terms & Conditions or require assistance with any aspect of our Services, please contact us through the following channels:
[email protected] (average response time: 2 hours)
Available 24/7 through the Platform website (average response time: 90 seconds)
Contact us via WhatsApp for immediate assistance (Indonesian-speaking agents)
See also our Privacy Policy and Responsible Gaming guidelines
Changes to Terms: ntc11 reserves the right to modify, amend, or update these Terms & Conditions at any time. Material changes will be communicated via email notification to registered Users and by updating the "Last Updated" date at the top of this page. Your continued use of the Platform after such changes constitutes acceptance of the revised Terms.
Explore our other resources or contact our support team for clarification